Refund & Cancellation Policy
Refund & Cancellation Policy
Shree Swami Samarth Super Market
Order Cancellation
Customers may request cancellation before their order is dispatched. Once dispatched, cancellation may not be possible.
Refund Eligibility
Refunds may be considered in the following situations:
Wrong product delivered.
Damaged or defective product received.
Missing product in an order.
Payment deducted but order not confirmed.
Order cancelled and cancellation approved.
How to Request a Refund
Customers should contact us within 24 hours of receiving the order for damaged, incorrect or missing products.
Please provide:
Order ID.
Registered mobile number.
Product details.
Photograph or video evidence, where applicable.
Refund Processing
Approved refunds will be initiated to the original payment method.
Refunds generally take 5–7 business days after approval, depending on the bank and payment service provider.
Non-Refundable Products
Perishable and hygiene-sensitive products may not be eligible for return unless damaged, defective, incorrect or otherwise covered under applicable consumer law.